Five ways to tarnish your company’s image in China
1. Open a store at the Great Wall. We could learn a lot from Starbucks on this front. Their store in the Forbidden City has generated enough negative PR to warrant high-level government discussions on closing it for good. Why? Because the move was perceived as an imperialistic invasion into one of China’s most sacred […]

Interview with Gary Wells of Dix & Eaton about international communications
Jocelyn: Good morning, this is Jocelyn, we’re at the Wu Way, this is January 29, and I’m here at the BP Building and I have the pleasure of meeting with Gary Wells, who is the Senior Managing Director for Media Relations and Global Communications for Dix & Eaton. I might add that Gary is a […]
Cultural icons as a brand: Starbucks in the Forbidden City revisited
Back in January, I wrote about Starbucks’ unwelcome presence in the Forbidden City. Just yesterday, NPR’s Morning Edition did an interview with the man who gave the cause an extra jolt of caffeine – CCTV TV anchor Rui Chenggang. Steve Inskeep interviews Rui about the “invasion”.
What do you get when you add Starbucks to the Forbidden City in China? The answer is no joke.
Well, China’s given us that rare opportunity to use “Starbucks coffeehouse” and “Forbidden City” in the same sentence. And now it’s making headlines once again, almost six years after opening in one of the country’s most iconic tourist destinations. In case you missed the news back in late 2000/early 2001, here’s a quick review courtesy […]